For Telecoms

We can connect you with the constantly evolving information technology world

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INFOLEVEN can assist you in operations like fast infrastructure development


With our technical knowledge and flexible approach, we help telecoms, mobile network operators, software vendors, wireless service providers, VoIP and broadcasting providers digitalize their working processes, bring high quality services and satisfy tech-savvy customers. We will choose all the right technologies to transform your ideas into web or mobile solutions.

We Can Help You With


Alert and notification systems for telecoms

We help telecommunication providers enhance their machine-to-person communication by building secures…

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Remote diagnostics and monitoring

Infoleven helps telecommunication customers who have large networks to remotely manage devices…

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Digital transformation for mobile operators

With 5G just around the corner, mobile operators, fixed line operators, cable operators and media entertainment companies need to innovate and transform to…

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Customer portals for telecoms

Customer portals provide clients with a flexible access to their account information after log in. Client web portals help telecoms…

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Technological Consulting for telecoms

There is a constant evolution in the telecom industry, which is permanently searching for better quality and acceleration, both in services and in the back office…

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Custom CRM and ERP systems - optimized for telecoms

Customer management systems assist radio, television, media, telephone and wireless service providers manage, control and automate all aspects of the customer…

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Dedicated development teams

Hiring a dedicated development team is a great way to scale up your in-house team with highly specialized programmers. We collaborate with telecoms to…

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Telecommunication billing and payment solutions

With online billing and payment systems, fixed, mobile, internet and cable providers can support their billing process. Operations like calculating, collecting billing…

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Location-based and geo-tracking applications for telecoms

We help telecoms with location-based technologies, used for enhanced marketing activities, asset tracking, routing and navigation, geo-fencing, mobile location-based…

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Alert and notification systems for telecoms

We help telecommunication providers enhance their machine-to-person communication by building secure alert and notifications systems. This allows delivering messages via text (SMS) or email to a diverse audience all at once. We can integrate the notification systems with other existing systems like weather alerts and fire alarms. It can also be integrated with Facebook pages, Twitter, Skype, MSN Messenger, Google Talk, and other Voice over Internet Protocol software applications. This way alert messaging platforms can also accelerate corporate communications and quickly send targeted messages to specific users. You will be able to set up template messages and segment groups of contacts based on location, type or other predetermined filters. Automating and customizing response activities through variety of communication devices provide flexible and quick way to communicate and improve overall productivity.

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Remote diagnostics and monitoring

Infoleven helps telecommunication customers who have large networks to remotely manage devices. Operations like service activation, device configuration, update installation, monitoring and diagnostics of vital system parameters, troubleshooting can be done from distance. Integrated platforms for remote diagnostics allow to analyze the device condition via communication software and identify a potential problem before it impacts the system. The benefits of a remote control and data-collection system are considerable savings in terms of resources, improvement of customer relationship management with automating repair and saving manpower by improving service scheduling. Nowadays, this previously considered as a value-added service is becoming a requirement/necessity for telecom operators worldwide.

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Digital transformation for mobile operators

With 5G just around the corner, mobile operators, fixed line operators, cable operators and media entertainment companies need to innovate and transform to please customers with newest digital services and network that corresponds to their needs. Digitization affects almost every aspect of the telecom providers business. Digital transformation requires: automating operations, processes, data-management and financial flows; upgrading networks and infrastructures with virtualized communication and software-defined network; launching a diverse portfolio of digital services; highest level of security management; transitioning from one dimensional customer relationship management to 360-degree management of the customer experience. In this complex environment Infoleven can help you with a structured approach to digital transformation.

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Customer portals for telecoms

Customer portals provide clients with a flexible access to their account information after log in. Client web portals help telecoms enhance user experience and overall engagement by giving customers an efficient way to manage and update their contracts, invoices and orders. They can purchase new services online, prolong existing telecommunication contracts, track their usage data or view their transaction history. With an interactive customer portal, telecom providers can set up and deliver personalized sales offers and promotions for different customers.

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Technological Consulting for telecoms

There is a constant evolution in the telecom industry, which is permanently searching for better quality and acceleration, both in services and in the back office. The new technological and digital trends will impose upgrades on the connectivity infrastructure, which will shift to fifth generation (5G) mobile networks and transition from manual processes to automation.

We help telecom and media companies execute digital strategies and consult them about network technology trends, adoption of cloud-based services, VoIP and data services, wireless technologies and mobile systems. With our IT and digital expertise and understanding you will achieve long-lasting results, optimize operations and efficiency, deliver business value and impact.

The technology needs of every telecommunication or media provider are unique. We will work closely with you to evaluate the current systems, make recommendations for improvements according to the newest available technologies and find the right solution for you.

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Custom CRM and ERP systems - optimized for telecoms

Customer management systems assist radio, television, media, telephone and wireless service providers manage, control and automate all aspects of the customer lifecycle efficiently: from initial contact, to sales, billing, marketing management, customer care and retention, cross-selling and upselling. The 360-degree customer view allows to enhance user experience and service, respond promptly to incoming orders and inquiries, offer personalized products to your customers.

Enterprise Resource Planning (ERP) system is a business software solution for telecom providers that integrates all the technical and operational information from the departments into a unified database. A centralized system makes all enterprise’s data available and easily accessible for different team members no matter the team size or location. Custom ERP solutions help companies in the telecommunication industry automate and digitize operations like management of communication, organization of sales and orders, resource and inventory planning, finance and billing operations. With an ERP system VoIP and wireless service providers can reduce the complexity of business processes, lower operational cost and maximize productivity and profitability.

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Dedicated development teams

Hiring a dedicated development team is a great way to scale up your in-house team with highly specialized programmers. We collaborate with telecoms to build remotely located engineering teams with all the rights skills and technologies to provide high-class development, design, management and maintenance their projects need. You get full control over tasks and priorities with daily calls, emails and video conferences, no matter if the team works under your project management or you trust our experienced PMs. Our dedicated teams work on a long-term basis, exclusively on one project at a time. In this manner they are well-informed and focused on the project’s specifications, scopes, workflow and business goals. This results in maximum productivity, flexibility and a speedy working process.

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Telecommunication billing and payment solutions

With online billing and payment systems, fixed, mobile, internet and cable providers can support their billing process. Operations like calculating, collecting billing information, producing bills, generating invoices, processing payments and debt collection are more efficient and flexible. Telecoms can easily manage different customer pricing models – pre-paid, post-paid or hybrid. For the customers, a digital payment platform with various functionalities ensures greater customer experience. Clients of mobile operators expect better access to their accounts, where they can view and pay bills in a manner and time they please. Our billing and payment solutions provide such freedom for your customers with secure transactions, made from computers or mobile devices and flexible payment options by credit card or bank account. We are aware of the complex telecom IT infrastructure, so we can integrate the billing and payment systems with other internal and external systems.

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Location-based and geo-tracking applications for telecoms

We help telecoms with location-based technologies, used for enhanced marketing activities, asset tracking, routing and navigation, geo-fencing, mobile location-based gaming, personalized weather services, geotagging and many more. Infoleven can help you use GPS tracking for emergency location or to send alerts when a particular smartphone moves into or outside of a specified area. With location-based services you can improve mobile commerce by automatically sending coupons or ads to customers based on a current location. We can help you digitally collect, organize, analyze and compare location or geo-data for customer’s whereabouts and region. Software-based wireless location solutions empower mobile network operators improve connections and performance, upsell more efficient mobile services, enrich user experience with value-added services.

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Telecoms


Telecoms come from very specific, highly technological and innovative economic sphere. We can fit in with our knowledge and flexible approach to provide trustworthy decisions, high-quality services and powerful communication.

Here is some of our digital work:


We implement new software and integrate existing systems for one of Malta’s largest telecoms, operating in the field of mobile telephone networks, fixed lines, internet, Wi-Fi, and TV.

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